Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.
What Are The Best Strategies to Prevent Contact Center Security Breaches? A recent episode of the CX Files podcast, covered some of the changes to the customer service environment since the COVID-19 pandemic of 2020. One of the most important…
Navigating the Future: Top Trends in Contact Centers for 2024 DOWNLOAD THE WHITE PAPER By Jon Lunitz, Director of Sales In the fast-evolving landscape of contact centers, staying ahead of the curve is imperative for businesses to provide exceptional customer…
DATAMARK Opens New Location In Chihuahua, Mexico DATAMARK, a global leader in business process outsourcing, has been serving the community in Cuidad Chihuahua since 2017 and in Cuidad Juarez since 1989. Marking nearly 25 years of dedicated service in the…
