Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.
Download the Guide Introduction Do businesses that ignore AI-driven business process outsourcing (BPO) risk their future? A recent McKinsey survey reveals that 65% of organizations are now regularly using generative AI, nearly double the percentage from ten months prior. For…
Session Spotlight: 10 Sessions You Can’t Miss at CCW Nashville With CCW Nashville 2024 fast approaching, industry leaders come together to explore the future of Tech at Work. DATAMARK has selected 10 of the best sessions we recommend attending to…
