Read our articles about Business Process Outsourcing (BPO) to gain insights into best practices, emerging trends, and innovative strategies. Learn how leverage business process outsourcing to drive operational efficiencies and cost savings. You can also learn about the risks and challenges associated with outsourcing, and how to effectively manage outsourcing relationships to maximize the benefits for your organization.
How Can You Be Ready for the 2023 Holiday Season? We are entering Q4. Where did the year go? This period from October to the end of the year is fascinating for many industries as the Holidays are a catalyst…
CCW: Future Mapping for Customer Satisfaction and Revenue Boost Written By Jon Lunitz, Director of Sales I’m looking forward to the Customer Contact West event hosted by Frost & Sullivan later this month. It’s taking place on October 22-25 at…
Ensuring Customer Data Security in BPO Companies managing customer service processes (often called Business Process Outsourcing or BPO) usually have access to a large amount of customer data. Often, this can be sensitive information, such as payment card data or…
