Read our articles about Business Process Outsourcing (BPO) to gain insights into best practices, emerging trends, and innovative strategies. Learn how leverage business process outsourcing to drive operational efficiencies and cost savings. You can also learn about the risks and challenges associated with outsourcing, and how to effectively manage outsourcing relationships to maximize the benefits for your organization.
How AI and a Focus on Innovation Can Enhance CX and Minimize Cost Written by Shawn Ollis, VP of Global Operations Download The White Paper Customer service executives are focused on simultaneously achieving two things. A. They want to deliver…
What are the Most Important Benefits of Outsourcing for the Healthcare Industry? In 2022, spending across the US healthcare industry reached $4.5 trillion – over $13,000 for each person in the country. It is clear to everyone inside, or just observing, the…
The Vital Link Between Employee Satisfaction and Customer Service Excellence Last year, the Wharton School of Business professor Peter Cappelli published a book titled ‘Our Least Important Asset.’ Cappelli argued that even though we endlessly hear CEOs say that ‘our team is…