Read our articles about Business Process Outsourcing (BPO) to gain insights into best practices, emerging trends, and innovative strategies. Learn how leverage business process outsourcing to drive operational efficiencies and cost savings. You can also learn about the risks and challenges associated with outsourcing, and how to effectively manage outsourcing relationships to maximize the benefits for your organization.
RPA and ChatGPT: Practical Applications Beyond the Hype The founder of analyst firm HfS Research, Phil Fersht, recently posted a provocative statement on his LinkedIn page. He suggested that the same people that sold enterprises with the hype of Robotic Process…
The Transportation Industry is Transforming Faster than Ever A book from CU professor Karen Levy explores the world of trucks and truckers in the modern US. Most people outside of trucking and logistics think of truckers as tough, independent, free spirits that roam…
How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…
