DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…
Capturing Market Share in Healthcare with Live Interpretation Services All interactions with customers are important. And while all customer interactions hold significance, envision a scenario where a precise comprehension of the customer becomes exceptionally crucial for their overall wellbeing. Healthcare.…
RPA and ChatGPT: Practical Applications Beyond the Hype The founder of analyst firm HfS Research, Phil Fersht, recently posted a provocative statement on his LinkedIn page. He suggested that the same people that sold enterprises with the hype of Robotic Process…
DATAMARK Premier League 2023 At DATAMARK, we look for any opportunity in which employees can engage with each other, have fun and connect. What better way to do this? Hosting a sporting event! The Dynamic Relationship Between Sports and Teamwork…
The Transportation Industry is Transforming Faster than Ever A book from CU professor Karen Levy explores the world of trucks and truckers in the modern US. Most people outside of trucking and logistics think of truckers as tough, independent, free spirits that roam…
Omnichannel contact centers aim to unify all communication channels into a single platform to elevate the customer experience and cultivate loyalty.
Implementing Multi-factor Authentication for Contact Centers is a security method that will secure your customer’s information and lead to improved security efficacy.
How To Introduce Change to Long- Term Clients Instituting meaningful change across a largescale business is a daunting task. Many within the organization, from management to front-line workers, will initially resist any shift in their daily activities. “We’ve done it…
DATAMARK Celebrates Kolkata Karnival “Leadership is to transform a vision into reality!” No doubt that this is what Datamark Leadership truly believes in. Strong leadership aims to develop meaningful interactions within the organization, foster trust and collaboration, and merge boundaries.…
How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…