DataSpark Is Demonstrating How AI Can Transform The Contact Center In March 2023, Forrester Research published research on the state of play in the contact center environment**. Specifically, the report explored how the leading business process outsourcing (BPO) providers are…
CCW: Future Mapping for Customer Satisfaction and Revenue Boost Written By Jon Lunitz, Director of Sales I’m looking forward to the Customer Contact West event hosted by Frost & Sullivan later this month. It’s taking place on October 22-25 at…
Ensuring Customer Data Security in BPO Companies managing customer service processes (often called Business Process Outsourcing or BPO) usually have access to a large amount of customer data. Often, this can be sensitive information, such as payment card data or…
Safeguarding Your Data: DATAMARK’s Commitment to Cybersecurity October is Cybersecurity Awareness Month, and at DATAMARK, we take this opportunity to reaffirm our dedication to protecting your data. Since our founding in 1989 in El Paso, Texas, as one of the…
Is Customer Service the Same as Customer Experience? As we celebrate Customer Service Week 2023, let’s revisit one of the most common questions that anyone working with customer service asks: is customer experience (CX) the same thing as customer service…
The Importance of Customer Service Week 2023 Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th the annual international celebration of the importance of customer service will be taking place. Thousands of companies…
Improve Customer Experience with DATAMARK’s New Partner SuccessKPI SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider. They announced today that Datamark has joined the SuccessKPI partner ecosystem. With a goal to serve Fortune 500…
B2B Is B2C And Public Is Private – Nobody Is Pure-Play Today Do you remember how they explained the difference between B2C and B2B companies in business school? B2C companies focus on a business-to-consumer relationship – they make products or…
SOCAP Is Exploring The Issues Defining Customer Service In The 2020s The 2023 SOCAP Fall Symposium is coming soon – September 10-13, to be precise. Founded in 1973, the Society of Consumer Affairs Professionals in Business, SOCAP International, represents a dynamic,…
Strategic Outsourcing: How India Enhances Competitiveness and Productivity In an increasingly competitive global marketplace, businesses continuously seek innovative strategies to enhance their competitiveness and productivity. One approach that has gained significant traction over the past decades is strategic outsourcing. For…
