Melissa Zamora Joins Workforce Solutions Borderplex Board to Drive Regional Prosperity Melissa Zamora, the Vice President of Corporate Support at DATAMARK, has recently joined the Board of Directors at Workforce Solutions Borderplex (WSB). The new board member contributes to the…
How Is AI Supporting Customer Service Agents And Changing CX? 2023 has truly been the year of Artificial Intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well…
DATAMARK’s Salvador Padilla Joins Forces with Kelly Center for Hunger Relief Board In a significant stride towards community engagement and social responsibility, DATAMARK is thrilled to announce Salvador Padilla’s recent appointment to the Kelly Center for Hunger Relief Board. Marking…
Navigating Holiday Season Back Office Challenges: Strategies and Solutions Abstract: The holiday season brings joy and celebration but also signals a surge in back-office challenges for businesses. In a recent survey conducted by DATAMARK among thought leaders, key insights were…
Optimizing Customer Service Excellence with AI-Powered Agent-Facing Technologies In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver…
DATAMARK Gives Back: Empowering Communities with Homes of Hope In the realm of corporate social responsibility, the vitality of community engagement and active involvement cannot be overstated. Recognizing this ethos, DATAMARK, a leading business process outsourcing company, has spearheaded an…
What Are The Most Common Misconceptions About Outsourcing To India? India’s vastness often leads to misconceptions about its culture and business, especially for those who haven’t experienced living or working there. This applies both to general stereotypes of India as…
DATAMARK Opens New Location In Chihuahua, Mexico DATAMARK, a global leader in business process outsourcing, has been serving the community in Cuidad Chihuahua since 2017 and in Cuidad Juarez since 1989. Marking nearly 25 years of dedicated service in the…
India Can Deliver Sophisticated Proactive BPO That Improves Service Quality and Customer Experience There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the US feel that working with…
How Can You Be Ready for the 2023 Holiday Season? We are entering Q4. Where did the year go? This period from October to the end of the year is fascinating for many industries as the Holidays are a catalyst…
