Humanistic Approach to Digital Transformation in the BPO Industry When considering the role of Digital Transformation in the BPO space, it’s important to remember that there is more to digital transformation than just the technological aspect. It encompasses new developments…
Maximizing India’s Inherent Multilingualism for BPO Success India’s inherent multilingualism is a significant asset that has bolstered its position as a Business Process Outsourcing (BPO) industry leader. With over 22 languages recognized in the 8th schedule of the Indian constitution…
Transforming BPO through Effective Change Management Download the White Paper Introduction As BPO companies navigate the evolving landscape of technology, client demands, and administrative roadblocks, managing organizational change is paramount. To support our recent article, Navigating Change Management with People…
India’s Role in Optimizing the Omnichannel Experience When considering India’s role in the Omnichannel experience, it is important to note that the time difference between the DATAMARK headquarters in El Paso, Texas, and Chennai, India, is 11.5 hours. This means…
DATAMARK: Helping Businesses Focus on Core Activities and Impactful BPO Finding a partner who pays attention to a business’s intricate needs while delivering impeccable customer service and technical support can be a game-changer in the burgeoning contact center space. DATAMARK,…
Navigating Change Management BPO Challenges With People First In the hustle and bustle of the rapidly evolving BPO sector, technological advancements such as Artificial Inteligence (AI), Robotic Process Automation (RPA), and Digital Transformation are significantly reshaping contact center operations. Amidst…
India Is Now A Technology Pioneer, And This Matters For CX What do Sundar Pichai, Satya Nadella, and Arvind Krishna have in common? You might be aware that these three people are the CEOs of Alphabet (Google), Microsoft, and IBM,…
India Is The Leading Global Location For CX Expertise In 2024 Many American executives look at India and see a well-developed technology industry, but technology has always enabled the business process outsourcing (BPO) industry. CX has developed alongside IT in…
Why India Is The Premier Destination for BPO Investments India’s position as a global leader in Business Process Outsourcing (BPO) is not a product of chance. It is the result of a unique blend of attributes that make it an…
How Is AI Revolutionizing Customer Experience Quality? In a recent article, we asked, ‘Will AI improve the quality of customer experience (CX)?‘ Obviously, AI can achieve this, but it’s important to consider that AI is just a tool. AI offers…