Revitalizing Customer Satisfaction in Retail Banking Banks handle and protect our finances, so trust is a critical value they need to nurture. However, one glance at the 2024 US Retail Banking Satisfaction Survey from JD Power shows that trust in…
Customer Satisfaction With Banks’ Contact Centers Remains Subpar When considering contact centers’ role in the banking industry today, providing exceptional customer service is crucial for building and maintaining customer loyalty. Despite the significance of customer satisfaction, many banks’ contact centers…
AI’s Transformation In The Banking And Financial Industry Artificial Intelligence (AI) is revolutionizing industries worldwide, and the banking and financial sector is no exception. By leveraging AI technologies, financial institutions can enhance operational efficiency, improve customer experience, and ensure regulatory…
Will AI Improve The Quality Of The Customer Experience? Download The White Paper Introduction Given the heightened focus on artificial intelligence (AI) throughout 2023, DATAMARK conducted a comprehensive survey among our network of clients, prospects, and contacts to explore the…
BFSI Has Personalization And Omnichannel High On The Agenda The team from DATAMARK will be at the IQPC CX BFSI USA Exchange in Anaheim, CA, on May 21-22. BFSI is one of the premier conferences focused on customer experience strategy…
How To Start Thinking About Customer Service Outsourcing If your customer service processes are handled internally and everything works well enough, then why would you consider outsourcing to a customer service specialist? There are several reasons, but it is first…
How AI and a Focus on Innovation Can Enhance CX and Minimize Cost Written by Shawn Ollis, VP of Global Operations Download The White Paper Customer service executives are focused on simultaneously achieving two things. A. They want to deliver…
The Best AI Solution For CX Always Keeps Humans In The Loop Written by: Fergal O’Donnell, Vice President of Technology DOWNLOAD THE WHITE PAPER Artificial Intelligence (AI) has been around for a very long time. Most of the recent attention…
Exploring the Transformative Potential of Generative AI in the BPM Industry The National Association of Software and Service Companies (NASSCOM) recently hosted a thought-provoking round table discussion in Mumbai, India. This even consisted of industry experts sharing their experiences and…
DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…