Accelerate Business Operations with Advanced AI Contact Center and BPO Solutions

Discover how DATAMARK’s AI Contact Center solutions streamline BPO operations using advanced AI tools to enhance efficiency and deliver superior results.

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Introducing our AI Platforms for Business Acceleration

DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.
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Meet DataSmart

DATAMARK’s proprietary Generative AI-Knowledge Base, DataSmart, leverages existing knowledge sources to provide instant answers to complex questions.

  • Helps agents resolve issues efficiently
  • Reduces dependency on manual knowledge search
  • Enhances customer satisfaction with swift resolutions
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DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.
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Explore DataScribe

DataScribe is DATAMARK’s proprietary Generative AI tool designed specifically to transcribe agent calls and deliver comprehensive call summaries.

  • Actively listens to the agents’ call
  • Transcribes the call in real-time (including sentiment analysis)
  • Provides a summary of the call (within 5 seconds of call closure)
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DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.
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SuccessKPI

SuccessKPI is DATAMARK’s automated quality management tool that leverages AI technology to score 100% of agent calls for consistency and accuracy.

  • Eliminates manual call scoring processes
  • Delivers accurate, real-time insights into call quality
  • Supports agents development with comprehensive feedback
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Better CX through Generative AI

DataSmart is a proprietary generative AI solution that simplifies and augments the agent’s experience with an AI Knowledge Base. Agents can ask questions regarding SOPs, FAQs, and other knowledge sources in natural language and receive a summarized answer.

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Benefits

Elevate service efficiency and CX with our AI solutions

DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Reduced average handle time (AHT)

By adapting DataSmart, our clients saw:

  • A reduction of ~22 seconds in total AHT
  • Faster resolution of customer inquiries
  • Agents reported improved productivity
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Consistently improved call quality

Leveraging DataSmart, agents provided:

  • Agents experienced reduced cognitive load
  • Customers enjoyed improved CX and higher CSAT scores
  • Employees reported greater job satisfaction
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Greater customer and employee experience

Combining the power of DataSmart and DataScribe:

  • Decrease agent ACW time by ~14 seconds
  • Streamline and optimize post-call workflows
  • Focus on delivering exceptional service
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Reduced after-call work (ACW) time

Call summarization using DataScribe helped clients:

  • Decrease agent ACW time by ~14 seconds
  • Streamline and optimize post-call workflows
  • Focus on delivering exceptional service

With AI at the heart of our innovation, Datamark is revolutionizing business processes, inspiring seamless workflows and unmatched customer experiences that fuel growth and transformation.

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DATAMARK Contact Center Team doing Community Service together at the Virtual Race 2022

Case Study

Discover how AI has transformed agent CX at a 3-1-1 Contact Center in El Paso, Texas

Learn how El Paso’s 3-1-1 Contact Center uses AI to streamline operations, reduce training times, and improve call handling to foster a stronger connection with residents.

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Thought Leadership

Recently Published Insights

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The Ultimate Guide to AI-Driven BPO Excellence

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How to Safely Adopt AI into your Contact Center

Our Partners and Alliances for cutting-edge data and AI solutions

We collaborate with industry-leading technology providers to deliver transformative, end-to-end data and AI solutions. Our partnerships with global innovators like Microsoft Azure, AWS, Genesys, Salesforce, Power Platform, and SuccessKPI enable us to:

  • Leverage best-in-class tools to solve complex business challenges
  • Seamlessly integrate advanced AI and data solutions tailored to your needs
  • Stay ahead of industry trends with proven expertise and certified capabilities

These strategic alliances empower us to drive measurable outcomes, ensuring our clients achieve superior efficiency, scalability, and innovation.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.