Bill and Becky Holmes founded DATAMARK®, Inc. in El Paso, Texas in 1989 to process documents for their first customer, a Fortune 500 overnight courier. Since then, DATAMARK has grown to be a leading provider of business process outsourcing (BPO) and contact center services. It is one of the largest privately owned companies headquartered in El Paso.

DATAMARK operates service delivery centers in El Paso and San Antonio, Texas, and Mexico and India. We provide a services and solutions for enterprises across all industries and the government sector. We operate high-volume digital mailrooms and provide document processing and document management services for the world's best-known brands. At our contact centers worldwide, we provide customer support on behalf of leading retailers, manufacturers, telecommunications providers and others.

When clients engage with DATAMARK, they gain more than just an outsourcing partner. Our team of business process specialists evaluate and redesign clients’ processes to lower costs and improve performance.

DATAMARK employs more than 2,500 proud staff across the globe, and we continue to grow in service of our clients. Follow the timeline below to see how DATAMARK has grown over the years.

2017
DATAMARK begins language interpretations services in Mumbai, India.
2016
DATAMARK opens up a second location in India, in Mumbai.
2015
In 2015, DATAMARK celebrates its 25th year of providing outsourced business services and process improvement consulting to Fortune 500 customers.
2014
DATAMARK announces a joint venture with Integrated Human Capital: Oveana Global Business Services. Oveana opens its first contact center in El Paso, serving the Excentus Fuel Rewards program. DATAMARK agents provide multichannel customer service in English and Spanish
2013
DATAMARK continues its expansion into the contact center space, opening a 160-seat service center in Mexico to serve Young America, a provider of promotional marketing services. DATAMARK agents serve YA client customers in English and Spanish.
2012
Having grown to become much more than a business process outsourcing (BPO) company, DATAMARK formally establishes a department of Business Engineering. DATAMARK’s Business Engineers deliver business process solutions for large enterprises, including consulting and process improvement services.
2011
Opens new corporate headquarters in Downtown El Paso
2010
Opens on-site digital mailroom processing facility in San Antonio, Texas
2005
Transitions keying air waybills from image from Mexico to India
2005
Opens first processing location in India
2001
Begins data entry for a Fortune 500 multinational financial services company
1998
Opens second processing plant in Mexico
1997
Begins remote remittance processing services
1997
Begins processing data entry, scanning, microfilming, and OCR airbills for an international express mail carrier
1996
Begins data entry services for healthcare claims
1996
Begins full back-office services for major banking corporation
1995
Receives first government sub-contract
1995
Opens first processing location in Mexico
1994
Begins processing credit card applications
1994
Enters the banking industry
1993
Is one of the first outsourcing vendors to offer "key from image" services
1992
DATAMARK begins full back-office services processing medical claims for a major healthcare corporation
1992
Begins keying courier reports
1991
Begins keying origin air waybills from paper
1990
With 26 employees, DATAMARK begins keying manifests from paper for its first customer, a Fortune 500 overnight transportation carrier
1989
Founded by Bill and Becky Holmes in El Paso, Texas