Process Implementation

With each prospective client, DATAMARK is looking for a long-term business partner. Each new project initiative is assigned a dedicated team that works with the client from inception through implementation. When a project is in the initiation phase, it is managed by a Project Manager with Commercial Management and Operational oversight. The Project Manager acts as a single point of contact for the client during project implementation and is responsible for involving representatives from associated departments as necessary.

After Implementation

After initial implementation, the project is turned over to the Commercial Manager and a production team. The Commercial Manager institutes perpetual monitoring and improvement plans and ensures all client expectations are met and exceeded. Additionally, the Commercial Manager monitors and works with the client on Service Level Agreements, project implementations and change management, and acts as the liaison between the client and all departments at DATAMARK.

Always Available

DATAMARK’s Project and Commercial Management Teams are available 24 hours a day, every day, through email, mobile phones and pagers - ensuring there is always a direct line of communication available for immediate support.