Quality Assurance

DATAMARK understands that delivering accurate information is absolutely critical for businesses. Mistakes result in higher costs, longer turnaround times and unhappy customers.

To guarantee the highest standards for the work we do, DATAMARK incorporates a Quality Assurance program in all of our digital mailroom and document processing functions.

This commitment to quality is the reason why DATAMARK maintains better than 99.5 percent accuracy on single data entry work.

Our Quality Assurance program includes:

• Benchmarking: Before the business process transition, DATAMARK will benchmark activities to capture current quality metrics.
• Standardization: Processes and training are standardized using best practices to attain the highest quality and efficiency.
• Quality Verification: We conduct daily quality sampling on all employees for accountability and incentive purposes.
• Web Audit Reporting: We report overall quality for each process step to clients via a secure Web interface. We report on all corrective actions until they are completed.
• Incentives: Employees are monetarily incented to meet quality commitments.
• Continuous Improvement: DATAMARK will regularly recommend process revisions and technology enhancements.